Delivery and returns

In DESCANSONLINE we process all orders on the same day they are placed. For us, every order is urgent.

All our prices include delivery

DELIVERY TIMES:

  • Mattresses, toppers, pillows, headboards and bedding: 7-10 working days
  • Divan bases, sofas, sofa beds, upholstered bases: 15-20 working days

WE DO NOT DELIVER FURNITURE TO: Balearic Islands, Canary Islands, Ceuta and Melilla.

IN THESE AREAS THE DELIVERY TIME IS 30 CALENDAR DAYS: Galicia, Asturias, La Rioja, Ciudad Real, Albacete, Jaén, Almería, Extremadura, Aragón.

NOTE: during holiday periods (Christmas, summer holidays, Easter and long weekends) deliveries may be delayed by up to 15 extra days.

EXCHANGES OR RETURNS

All products from DESCANSONLINE are guaranteed against any manufacturing defect. To find out the guarantee period, check each product page, where we state how long the guarantee against manufacturing defects lasts.

If there are manufacturing defects DESCANSONLINE will exchange the product for another, provided the claim is documented to info@descansonline.com or any other legally valid means. In this case you will not bear any cost.

 RIGHT OF WITHDRAWAL

Under applicable law, if you are contracting as a consumer, you may withdraw from the contract except where the law states that, due to the nature of the product or for certain reasons, including hygiene, withdrawal is explicitly excluded for mattresses, toppers, pillows and duvets that have been unsealed and removed from their original packaging. DESCANSONLINE included in the section «EXCEPTIONS TO THE RIGHT OF WITHDRAWAL”  aquellos productos excluidos del derecho de desistimiento.

In all other cases you may withdraw from your order within 14 days of delivery. To do so, the product must be in perfect condition, unused, and packed and vacuum-rolled exactly as you received it in the case of mattresses, toppers and pillows, and in its intact packaging for other products such as headboards.

In this case DESCANSONLINE will refund the price paid for the products. The cost of transporting the returned product will be borne by the customer, in accordance with current regulations.

Please note that the return transport costs within mainland Spain (ask for other destinations) are as follows:

  • Rolled mattresses €30 (per unit)
  • Headboards €30 (per unit)
  • Pillows and fillings €12 (per unit)
  • Divan base €100
  • Sofa €230
  • Chaise longue €230

 

You may exercise your right of withdrawal by any legally accepted means. In particular, you can write to info@descansonline.com to tell us you wish to exercise your right of withdrawal.

 

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

DESCANSONLINE informs you that you will not have the right to withdraw from the contract when its subject is:

    • Special-size items made to order and/or exact-size items.
    • Customised items. All those for which the upholstery is chosen.
    • Items made specifically to the customer's specifications.
    • Items that have been handled, such as divan bases that have been assembled.
    • Opened and unrolled mattresses.

Special sizes are all twin mattresses, products 160/180/200 cm wide, those 120 cm and 140 cm wide, and any size not available on our website. Customised items are those where the customer chooses aspects of the product, such as the upholstery.

GUARANTEE COVERAGE

Guarantee coverage
To claim for possible defects in a product covered by the guarantee, the original purchase invoice must be attached. Thus DESCANSONLINE undertakes to:

  • Repair or replace any damaged part of the product free of charge, provided it is a manufacturing defect.
  • The decision to repair or replace defective products will be made by DESCANSONLINE, as a professional, and according to the nature of each product.

 

Not covered by our guarantee

  • Defects due to improper use, poor storage, dirt, use of force, water or fire damage, excessive loads, damp or stains on the mattress, use of chemicals, or repairs carried out by third parties.
  • Any incident in the delivery or assembly of furniture (divan bases, sofa beds, chaise longues) that is not recorded on the courier's delivery note or reported within 24 hours of delivery.
  • Using the mattress without a suitable base, or on a deformed one.
  • Holes, stains on the fabric, loose threads or other similar imperfections that are not reported within 24 hours of receipt.
  • Length, width and thickness tolerances allow variations of +/-3 cm. We will not accept returns for slight size variations.
  • If the size variation is greater than +/-3 cm, you must notify us within 14 days of receiving the order for an exchange.
  • From the start of use, the inner layers settle normally by between +0/-3 (standard UNE-EN 1334:1996). This is entirely normal and does not entitle you to any repair or compensation.

 

We will try to answer any questions you may have by email:  info@descansonline.com

o on 633 562 089 and 633 770 998.

 

Best wishes and happy shopping.
DESCANSONLINE.