Frequently asked questions

There's no doubt that memory foam mattresses are very popular for their great adaptability and comfort; few people know that every day there are more pocket spring mattresses with memory foam . These mattresses achieve better comfort and breathability. In addition, each of us has needs and preferences to take into account when choosing our type of mattress. That is why, when choose a mattress factors such as the following should be considered weight of the person(s) who will sleep on it (firm mattresses are recommended for heavier people), company when sleeping (if you share the bed, you need motion isolation), breathability (if you tend to feel hot, the extra ventilation of a spring mattress will suit you) and type of base (storage divan bases work very well with pocket spring mattresses). Don't hesitate to ask us to find the ideal mattress and enjoy restful, pleasant sleep!

We have every standard size for all our mattresses. Here is the full list.

In any case, if you can't find a size among our mattresses check with us as we could check whether it can be made at the factory.

• 67,5 x 180 cm
• 67,5 x 190 cm
• 67,5 x 200 cm
• 70 x 190 cm
• 80 x 180 cm
• 80 x 190 cm
• 80 x 200 cm
• 90 x 180 cm
• 90 x 190 cm
• 90 x 200 cm
• 105 x 180 cm
• 105 x 190 cm
• 105 x 200 cm
• 120 x 180 cm
• 120 x 190 cm
• 120 x 200 cm
• 135 x 180 cm
• 135 x 190 cm
• 135 x 200 cm
• 140 x 180 cm
• 140 x 190 cm
• 140 x 200 cm
• 150 x 180 cm
• 150 x 190 cm
• 150 x 200 cm
• 160 x 180 cm
• 160 x 190 cm
• 160 x 200 cm
• 180 x 200 cm
• 200 x 200 cm

We try to be as fast as possible!

All our products go straight from the factory to your home and, as a general rule, the delivery times are:

• Mattresses, toppers, pillows, headboards and bedding: 7-10 working days.
• Divan bases, sofas, sofa beds, upholstered bases: 15-20 working days.

IN THESE AREAS THE DELIVERY TIME IS 30 CALENDAR DAYS: Galicia, Asturias, La Rioja, Ciudad Real, Albacete, Jaén, Almería, Extremadura, Aragón.

NOTE: during holiday periods (Christmas, summer holidays, Easter and long weekends) deliveries may be delayed by up to 15 extra days.

Accede a tu cuenta de cliente, en la pestaña de pedidos. Si el pago se ha hecho correctamente verás que tu pedido aparece como "PROCESANDO".

Once the courier has collected the order, you'll receive an email with a link to track it.

Cuando lo entreguemos, tu pedido aparecerá como "COMPLETADO" en tu área de cliente.

All orders to mainland Spain have free delivery.

If you haven't received any notice of the reason for the delay, get in touch with us.

All orders to mainland Spain have free delivery, but in the Balearic Islands the costs for these products are:

• Duvets: €8/unit.
• Pillows and/or headboards: €10/unit.
• Mattresses: €15/unit.

We do not deliver to the Canary Islands, Ceuta or Melilla.

We do not deliver upholstered bases, divan bases or sofas to: Pyrenees, Sierra Nevada, Picos de Europa, Alpujarra, Sierra de Cazorla y Segura, mountains of Castellón and Teruel, the Portuguese border, Balearic Islands.

If you haven't received any notice of the reason for the delay, get in touch with us.

Contact our customer service team via our contact form or in the 633 77 09 98, give us the order reference and the details you need to change. This is possible as long as we haven't started processing it.

If you don't receive your order confirmation email, check your SPAM or JUNK folder just in case.

If it still doesn't appear, get in touch with us via our contact form or in the 633 77 09 98 to make sure your order has been registered correctly in the system.

Get in contact us, stating the order reference, and we'll arrange a product exchange at no cost to you.

Get in contact us, stating the order reference. We'll prepare it in a new shipment at no cost to you.

All products from DESCANSONLINE are guaranteed against any manufacturing defect. To find out the guarantee period, check each product page, where we state how long the guarantee against manufacturing defects lasts.

If there are manufacturing defects DESCANSONLINE will exchange the product for another, provided the claim is documented to info@descansonline.com or any other legally valid means. In this case you will not bear any cost.

If you want more information about the right of withdrawal, visit the page Delivery and Returns.

If there is a manufacturing defect, you can request an exchange; once we receive the request and the goods are back at our factory, we have up to 14 days to process the product exchange.