Try your mattress for 100 nights 

A good mattress changes everything. But choosing yours without really trying it is a leap of faith. That's why at MATRIS we give you 100 nights of real trial at home: if it's not what you expected, we'll exchange it.

How does it work?

The trial period starts on the day you receive your mattress. If during that time you decide it isn't right for you, contact us and we'll help you exchange it for any model of equal or higher price.

The only costs you pay are the collection and transport of the mattress being returned — we cover the rest.

Sleeping well shouldn't be a gamble. With DESCANSONLINE, it isn't.

1. General conditions

Information about the purchase conditions at www.descansonline.com:

This document sets out the conditions governing the use of the website www.descansonline.com, and the purchase of its products, hereinafter «the conditions».

By using this website or placing an order through it, you agree to be bound by these conditions, so please read them carefully.

MGB DEAL MARKET S.L., tax ID B88155908, owns this website, with its registered office at Avd. de Castilla y León 15, Portal 2, 1ºC, TRES CANTOS, Madrid, postcode 28760, and trades under the name DESCANSONLINE

 

    2. USE OF THE WEBSITE

Simply accessing the portal is free of charge.

The user undertakes to:

  • Use the portal in accordance with the law
  • Use this website to make legally valid enquiries or orders.
  • Do not place any false or fraudulent order. If it could reasonably be considered that you have placed such an order, we will be entitled to cancel it and inform the relevant authorities.
  • Provide your contact details truthfully and accurately. To process your order correctly we will need your delivery address, email address, full name, contact phone number and/or other details we will ask for when you order.
    You also consent to our using the information to contact you. Please note that if we do not have all the details, we will not be able to process your order.
    This website is not intended for minors. By placing an order through this website, you declare that you are over 18 and legally able to enter into contracts.

 

  1. INTELLECTUAL PROPERTY

All trademarks, trade names or distinctive signs of any kind appearing on the portal are the property of MGB DEAL MARKET S.L. or third parties, and use of or access to the portal and/or services does not grant the user any rights over those trademarks, trade names and/or distinctive signs.

The contents are the intellectual property of MGB DEAL MARKET S.L. or third parties, and under these general conditions of purchase and use of the website, none of the exploitation rights that exist or may exist over those contents shall be deemed transferred to the user beyond what is strictly necessary for the correct use of the portal and its services.

 

  1. PRICE AND PAYMENT

The price of each product will be the one shown at any given time on the website (www.descansonline.com). We try to make sure the prices on the website are correct, but errors may occur. If DESCANSONLINE discover an error in the price of any of the products you selected, we will let you know as soon as possible and give you the option to reconfirm the order at the correct price or cancel it.

If you decide to cancel it, our finance department will refund the amount you paid by the means it considers appropriate; no cash refunds will be made. If you have not paid anything because you chose cash on delivery or bank transfer, we will simply cancel the order without refunding any amount.

DESCANSONLINE will not be obliged to supply any product at the incorrect lower price, even if you have received the order confirmation, provided the error is easily and unequivocally recognisable by you as an incorrect price.

Prices on this website include VAT and delivery is free.

You can see the payment methods offered by DESCANSONLINE at the following link: Payment methods.

DESCANSONLINE offers you different payment methods; you can choose from the following: credit card, bank transfer, PayPal.

 

  1. DELIVERY TIME

Delivery times may vary depending on the products you wish to buy: manufactured products are delivered in 48-72 hours and others within 5 to 10 working days.

During checkout you will be told the delivery time for your order, which depends on the type of product selected.

Deliveries are made Monday to Friday, expressly excluding Saturdays, Sundays and national or local public holidays, when no deliveries are made.

The delivery time starts from when your order leaves our premises. DESCANSONLINE will inform you of this by email.

Among the products with general or standard delivery service, two cases should be highlighted:

Delivery times are estimates and may change due to causes beyond DESCANSONLINE. If this happens, we will let you know.

Delivery will not be considered late if the order was delayed at the customer's request or if we could not reach the buyer with the details provided.

 

  1. SALES AREA

This website sells to all of mainland Spain and the Balearic Islands.

 

  1. ORDER MANAGEMENT AND PROCESSING

In general DESCANSONLINE will process all orders placed through www.descansonline.com provided payment is made in accordance with the payment method chosen by the customer.

However, we reserve the right to withdraw or change any product or content on this website at any time.

7.1 Handling and carriage

Delivery is always free in DESCANSONLINE.

 

  • Express courier company
    The following section explicitly governs the services the customer will receive when choosing this company to deliver their order. It is the website user's responsibility to read this section, as DESCANSONLINE will not provide any extra service; if needed, it will be at the customer's expense. Goods sent by express courier will be delivered within the hours set by the courier's local branch (no exact time will be given), Monday to Friday (excluding Saturdays, Sundays and national and local public holidays). If the customer wants a specific time, they must notify DESCANSONLINE before the order has been dispatched. The goods will be delivered and this DOES NOT INCLUDE CARRYING UPSTAIRS, UNPACKING, ASSEMBLY OR REMOVAL OF OLD MATTRESSES.
  • Deliveries by a company specialising in transport and assembly include assembly (if required) and carrying the item into your home. The specialist courier will contact you before delivery to confirm the time. If the time doesn't suit you, you can arrange another delivery time directly with the courier.
  • Claims for transport damage
    Claims for damage and/or breakage of goods caused by transport must be notified (according to the courier's rules) to DESCANSONLINE as soon as they notice it. This way we avoid possible objections from the courier to the claim being handled and the problem fixed.

 

For manufacturing defects, the repair time is the guarantee period of each product.

 

  1. DELIVERY OF PRODUCTS

DESCANSONLINE, without prejudice to clause 7, and barring exceptional circumstances, will dispatch orders within the time stated on our website and in the order confirmation email you receive when you complete your order.

The delivery time for products may be extended in the following circumstances:

  • Custom or made-to-measure orders: in this case we will inform the customer of the delivery time in writing and individually.
  • Specific circumstances: due to the availability of certain items, your order may be delayed. If this happens, we will let you know.
  • Special circumstances by delivery area: the branches of the courier companies used may DESCANSONLINE have specific delivery days in some areas. If so, deliveries will be made on the delivery day set by each branch. Your delivery area may be classed as a “problem area” by the couriers themselves; if so, you will need to collect the order from the local branch. If you are aware of this, please let us know, as we will not be responsible for non-delivery or for the transport costs, which will be borne by you, along with the cost of the products' upholstery. If your delivery area has restricted loading and unloading, please tell us so we can avoid future problems. Responsibility for correct delivery lies with you, as do transport and upholstery costs if delivery cannot be made. If the delivery date cannot be met, we will let you know before the order leaves our premises, and you can either continue with the new delivery date or cancel the order and receive a refund of any amount you have paid. If the order cannot be delivered due to special circumstances in your delivery area that you did not tell us about, you may cancel the order, but you will bear the transport costs of the return and the cost of the products' upholstery.
  • Special circumstances of your own home: DESCANSONLINE sells bulky products that may be difficult to get into your building or home. You must tell us about these special circumstances to avoid the product, once sent, not fitting into your home (whether the building or your own flat). If you do not inform DESCANSONLINE and the product cannot be delivered for this reason, you will bear the cost of transporting the returned products and any costs incurred in making the order (upholstery, mattresses, made-to-measure or customised products…). The courier will not make deliveries at height, i.e. via the building's façade or inner courtyards, nor use any pulley system to bring the order into the building or home. It is the customer's responsibility to check that the items can be installed. Likewise, it is the customer's responsibility to check that any items to be removed can be taken out without using the façade or inner courtyards. If the order cannot be delivered due to special circumstances at your home that you did not tell us about, you may cancel the order, but you will bear the transport costs of the return and the cost of the products' upholstery. The order will be considered delivered when you receive it at your address, and receipt implies acceptance. Couriers normally require the signature of the person receiving the order, which is valid to consider the order delivered.

 

  1. UNABLE TO DELIVER

We will try to deliver the order twice to the address you gave us. If delivery is not possible after these two attempts, we will contact you to find a solution. *Furniture is exempt from the two delivery attempts.

If after 10 days we cannot contact you, we will understand that you wish to withdraw from the contract and will consider it terminated.

We will refund the price paid as soon as possible, within a maximum of 45 days. In this case we may deduct from the refund the costs of transport and of terminating the contract.

For furniture orders that cannot be delivered for reasons beyond our control (it doesn't fit through the entrance, doors, etc.) and are returned, or if the customer refuses delivery, transport costs will be deducted from the final refund.

 

    10. SPECIFIC GUARANTEES FOR SLEEP SYSTEMS

All the mattresses, bed bases, upholstered bases and other sleep products available to you at DESCANSONLINE may have a tolerance of +/- 3 cm due to the materials they are made of. This tolerance may be up to 3 cm more or 2 cm less, in width, length or thickness. A loss of 3 cm in mattress height is considered normal, as are marks left after use. Mattresses may also lose up to 20% of their initial firmness with use. In these cases, returns will not be accepted.

Latex mattresses must not be placed on upholstered bases, lidded divan bases or any other surface that does not allow them to breathe. Nor may mattress protectors that prevent proper ventilation be used.

Exact-size mattresses will have a tolerance of +/- 2 cm in width and length.

Memory foam mattresses can be used with either a slatted bed base or an upholstered base. If other types of support are used, such as bed frames with solid bottoms, tatamis or any other, ventilation must be ensured, as these surfaces prevent proper airing and damp stains may appear, which are not covered by the guarantee.

The guarantee on our mattresses will be void if the support used is a sprung bed base, as it is not compatible with our products.

The storage divan bases from DESCANSONLINE will only open with the mattress placed on top. Do not try to lower the lid/base of the divan without the mattress in place, as it won't work and you could break the hydraulic system.

Adjustable bed bases must be in the flat position to operate the adjustment system, with the mattress on and the sleeper lying down. Do not try to operate the mechanism without following these instructions, as irreparable damage could occur. Our website shows which mattresses are suitable for adjustable bases and which are not.

 

  11. EXCHANGES OR RETURNS

All products from DESCANSONLINE are guaranteed against any manufacturing defect. To find out the guarantee period, check each product page, where we state how long the guarantee against manufacturing defects lasts.

If there are manufacturing defects DESCANSONLINE will exchange the product for another, provided the claim is documented to info@descansonline.com or any other legally valid means. In this case you will not bear any cost.

11.1 Right of withdrawal

Under applicable law, if you are contracting as a consumer, you may withdraw from the contract except where the law states that, due to the nature of the product or for certain reasons, including hygiene, withdrawal is explicitly excluded, such as for mattresses, toppers, pillows and duvets that have been unsealed and removed from their original packaging. DESCANSONLINE section 12.2 lists the products excluded from the right of withdrawal.

In all other cases you may withdraw from your order within 14 days of delivery. To do so, the product must be in perfect condition and unused.

In this case DESCANSONLINE will refund the price paid for the products. The cost of transporting the returned product will be borne by the customer, in accordance with current regulations.

Please note that the return transport costs within mainland Spain (ask for other destinations) are as follows:

  • Rolled mattresses €30 (per unit)
  • Headboards €30 (per unit)
  • Pillows and fillings €12 (per unit)
  • divan base (dismantling included) €180
  • Sofa €230
  • Chaise longue €230

 

You may exercise your right of withdrawal by any legally accepted means. In particular, you can write to info@descansonline.com to tell us you wish to exercise your right of withdrawal.

 

11.2 Exceptions to the right of withdrawal

DESCANSONLINE informs you that you will not have the right to withdraw from the contract when its subject is:

    • Special-size items made to order and/or exact-size items.
    • Customised items. All those for which the upholstery is chosen.
    • Items made specifically to the customer's specifications.

Special sizes are all twin mattresses, products 160/180/200 cm wide, those 120 cm and 140 cm wide, and any size not available on our website. Customised items are those where the customer chooses aspects of the product, such as the upholstery.

12. GUARANTEE COVERAGE

Legal guarantee

Under Royal Decree-law 7/2021, all products have a 3-year legal guarantee against manufacturing defects.

Guarantee coverage

To claim for possible defects in a product covered by the guarantee, the original purchase invoice must be attached. Thus DESCANSONLINE undertakes to:

  • Repair or replace any damaged part of the product free of charge, provided it is a manufacturing defect.
  • The decision to repair or replace defective products will be made by DESCANSONLINE, as a professional, and according to the nature of each product.

Not covered by our guarantee 

  • Defects due to improper use, poor storage, dirt, use of force, water or fire damage, excessive loads, damp or stains on the mattress, use of chemicals, or repairs carried out by third parties.
  • Any incident in the delivery or assembly of furniture (divan bases, sofa beds, chaise longues) that is not recorded on the courier's delivery note or reported within 24 hours of delivery.
  • Using the mattress without a suitable base, or on a deformed one.
  • Holes, stains on the fabric, loose threads, oversizing or undersizing, or other similar imperfections that are not reported within 24 hours of receipt.
  • Length, width and thickness tolerances allow variations of +/-3 cm. We will not accept returns for slight size variations.
  • If the size variation is greater than +/-3 cm, you must notify us within 14 days of receiving the order for an exchange.
  • From the start of use, the inner layers settle normally by between +0/-3 (standard UNE-EN 1334:1996). This is entirely normal and does not entitle you to any repair or compensation.

Terms of use

  • Latex, memory foam and foam mattresses can be folded and rolled without affecting their qualities, features or performance in any way. You should unpack them the day after receiving them. DESCANSONLINE will not be liable for any damage or change in the product's characteristics if this is not followed.
  • Do not jump or stand on the mattress.
  • Folding the corners of the mattress can be harmful for mattresses that are not designed to be rolled
  • A base in poor condition will damage your mattress.
  • It is advisable to keep the mattress clean and protected from moisture and external agents with a cover.
  • It is important and advisable to use a base, bed base or divan from the same brand and in the same size as the mattress.
  • It is advisable to rotate the mattress once a month, head to foot and foot to head. Latex mattresses should also be flipped top to bottom. Do not flip one-sided memory foam mattresses. We recommend this so the whole mattress is used for rest.

 

13. VIRUSES AND CYBERATTACKS

You must make proper use of this website and may not intentionally introduce viruses, Trojans, logic bombs or any other harmful or damaging program or material.

You will not attempt to gain unauthorised access to this website or the server it is hosted on. You agree not to attack this website by any means.

Failure to comply with this section may constitute infringements under the applicable regulations. DESCANSONLINE will inform the relevant authorities of any attack in order to identify the attacker. If you breach this clause, you will no longer be authorised to use this website.

We will not be liable for any damage resulting from a cyberattack, virus or denial of service that may affect your computer.

    1. LINKS The portal may provide users with links, banners, buttons, directories and search tools that give access to websites owned or managed by third parties, i.e. linked sites. The sole purpose of these links or directories is to make it easier for users to search for or access information, content and services available online. DESCANSONLINE does not and cannot control these results, in particular that they may include websites whose content may be unlawful or contrary to morality or decency.
    2. DESCANSONLINE (MGB DEAL MARKET S.L.) reserves the right to update, modify or delete the information on its websites, and may even limit or deny access to that information to certain users. DESCANSONLINE (MGB DEAL MARKET S.L.) accepts no liability for information contained on third-party websites that can be accessed via links from any website owned by DESCANSONLINE. (MGB DEAL MARKET S.L.). The presence of «links» on the web pages of DESCANSONLINE. (MGB DEAL MARKET S.L.) is for information only and in no case implies a suggestion, invitation or recommendation regarding them. 
    3. DESCANSONLINE does not offer or sell, directly or through third parties, the information, content and services available on linked sites, nor does it check, approve, recommend, monitor or endorse them beforehand. The user should therefore take great care in assessing and using the information, content and services on linked sites. We accept no liability for their use or any damage they may cause.

 

14. PRIVACY POLICY

DESCANSONLINE informs the User of the existence of automated personal data files called COMMERCIAL PROMOTION, HUMAN RESOURCES and CUSTOMERS, which may include data received through the website, registered in the General Data Protection Register, whose main purposes are to present and send information about the company's services, and to take part in the various selection processes carried out by DESCANSONLINE and the control, management, maintenance and invoicing of customers respectively.

 

15. SENDING AND RECORDING OF PERSONAL DATA

Providing personal data is mandatory in order to contact and receive information about the services provided by DESCANSONLINE. Likewise, not providing the requested personal data or not accepting this data protection policy means you cannot subscribe, register or receive information about these services.

In accordance with Organic Law 15/1999 of 13 December on Personal Data Protection, we inform you that the personal data obtained as a result of your submission will be added to a file located at Avd. de Castilla y León 15, Portal 2, 1ºC, Tres Cantos 28760, Madrid, with all the security measures established in Royal Decree 1720/2007 of 21 December, approving the regulations implementing the LOPD.

16. ACCURACY AND TRUTHFULNESS OF THE DATA PROVIDED

The User who sends the information to DESCANSONLINE. They are solely responsible for the accuracy and correctness of the data included, exempting DESCANSONLINE from any liability in this regard.

Users guarantee and are responsible in all cases for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it up to date. The user agrees to provide complete and correct information in the enquiry or order form.

DESCANSONLINE is not responsible for the accuracy of information it has not produced itself and for which another source is cited, and therefore accepts no liability for any damage that may arise from the use of such information.

is exempted DESCANSONLINE of liability for any damage or loss the User may suffer as a result of errors, defects or omissions in the information provided by DESCANSONLINE provided it comes from sources other than DESCANSONLINE.

 

17. DISCLOSURE OF DATA TO THIRD PARTIES

DESCANSONLINE will not pass personal data on to third parties. However, should it be passed on to a third party, the data subject would be informed beforehand and their express consent requested. Except for the act of purchase, which implies consent to the use, processing and transfer of data to the relevant courier companies.

 

EXERCISE OF RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION AND OBJECTION

You can send your communications and exercise your rights of access, rectification, cancellation and objection via

Avd. de Castilla y León 15. Portal 2, 1ºC.

Tres Cantos 28760

Madrid or by email to info@descansonline.com together with legally valid proof, such as a copy of your ID, with «DATA PROTECTION» in the subject line.

You can also unsubscribe from our newsletters and promotions at the URL www.descansonline.com/unsubscribe, and you will stop receiving information about our promotions and discounts.

 

18. ACCEPTANCE AND CONSENT

The User declares that they have been informed of the conditions on the protection of personal data, accepting and consenting to its processing by DESCANSONLINE, in the manner and for the purposes indicated in this Personal Data Protection Policy.

 

19. CHANGES TO THIS DATA PROTECTION POLICY

DESCANSONLINE sreserves the right to modify this policy to adapt it to new legislation or case law, as well as to industry practices. In such cases, DESCANSONLINE will announce the changes on this page reasonably in advance of their implementation.

 

20. WEBSITE CONTENT AND LINKS

DESCANSONLINE may use cookies when a User browses the Portal's websites and pages. The cookies that may be used on the Portal's websites and pages are associated only with the browser of a particular computer (an anonymous User), and do not by themselves provide the User's name and surname. Thanks to cookies, it is possible for DESCANSONLINE recognises the browsers of Users who may register, after they first access or register, so they do not have to register on every visit to access areas and Services that may be reserved exclusively for them.
The User can set their browser to show an on-screen warning when cookies are received and to prevent cookies being installed on their hard drive. Please consult your browser's instructions and manuals for more information. To use the Portal, the User must allow the installation of cookies sent by DESCANSONLINE; if you do not accept them, the Portal may not offer its full functionality.
The cookies used on the Portal's websites and pages may be served by DESCANSONLINE in which case they are served from the various servers they operate, or from the servers of certain third parties that provide us with services and serve cookies on behalf of DESCANSONLINE (for example, cookies used to serve certain content so that the User sees certain Content for a predetermined time, number of times and format).

 

21. NOTIFICATIONS

All notifications and communications (hereinafter, the «Notifications») from the User to DESCANSONLINE will be considered effective and made, for all purposes, when sent to the User Service in any of the following ways:

  • Sent by post to the following address:
    MGB DEAL MARKET S.L., tax ID B88155908, at Avd. de Castilla y León 15, Portal 2, 1ºC, TRES CANTOS, Madrid, postcode 28760

All Notifications from DESCANSONLINE to the User will be considered effective, for all purposes, when made in any of the following ways:

      1. Sent by post to the User's address when it has previously been notified to DESCANSONLINE;
      2. Sent by email to any of the mailboxes the User has or may have as part of any other service that DESCANSONLINE provides to the User;
      3. Communication by phone call to the User's phone number, when it has previously been notified DESCANSONLINE;
      4. Through pop-up messages sent while the Services are provided by DESCANSONLINE. to the User.

In this regard, all Notifications made by DESCANSONLINE. to the User will be considered validly made if they have been made using the details and through the means indicated above. For these purposes, the User states that all the details they have provided are true and correct, and undertakes to notify DESCANSONLINE all changes to notification details.

22. APPLICABLE LAW

The terms and conditions governing this Website and any relationships that may arise from it are protected by Spanish law.

The parties agree that any dispute, disagreement, question or claim arising from the performance or interpretation of this legal notice or the general conditions shall be resolved by arbitration at law, conducted remotely, accepting the procedure established under Spanish jurisdiction, which shall govern the arbitration agreed between them.

 

23. CONDITIONS OF THE 100-DAY TRIAL.

Start of the period. The 100 nights start from the date the mattress is delivered to your home.
How to request the exchange. Contact our team before the trial period ends. We'll guide you through the whole process.
Condition of the mattress. The mattress must be in perfect condition for normal use, with no stains, tears or abnormal wear. We recommend using a mattress protector from day one to meet the exchange conditions.
Packaging for the return. The mattress must be returned properly packed and protected, ready for transport.
The cost of transporting the returned mattress is borne by the customer.

Up to 120 cm wide – €29

From 135 cm wide – €39

Choosing the new mattress. The replacement model must be of equal or higher price. Any difference is paid at the time of the exchange.
One exchange per purchase. The trial only covers one exchange per order.
Processing time. Once the request is approved, collection is arranged within about 7 days and the new mattress is delivered within a further 7 days.
Made-to-measure or customised mattresses are excluded from this exchange guarantee.